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3.4. Finding your Operating System, Browser Version & IP Address
Updated 01.5.19
For certain system-related issues, we'll need to know what Operating System (Mac, PC, iOS, Android) and Browser versions you're running. We may not be able to determine a cause for the behavior without these details.
If you're not sure how to locate these, give this site a try:
https://www.whatsmybrowser.org/
Once you get the details, please send them back to us. Screenshots are always welcome too!
What's a browser?
Your browser is a software application that lets you visit web pages on the Internet. Popular browsers include Google Chrome, Firefox, Safari, and Internet Explorer. Currently, Google Chrome is the most widely used browser in the world, and is also considered one of the fastest and most secure.
Why is my browser info important?
Different browsers have different capabilities. And although these differences may seem minor, it's common for websites to work fine on one browser but poorly on another. This information will help us troubleshoot technical issues specific to your browser.
What's an IP address?
An IP address is a set of numbers that identifies your device and browsing details. It may be helpful in determining a specific issue when you're using the app and errors are recorded.