HomeMobile ListingsBasic InformationBilling Plans and Payment Options

1.4. Billing Plans and Payment Options

Updated 05.04.2022

Current billing options for Mobile Hotlines System are:

   1. $25 per hotline PER MLSID 
           ~ The hotline will remain active until the MLSID changes to Inactive status in the MLS.

           ~  If you relist a property with a new MLSID, we must redo our work to retreive the property
               information from the MLS service, and a new $25 activation fee will apply.

   2. $35 per month - unlimited hotlines
           ~ Hotlines will remain active until the listing closes or until you discontinue your monthly plan.

Who Pays the Charge:

Billing is performed through the account of the Primary listing agent, regardless of team status. 
For Mobile Hotlines Monthly Unlimited plan users,only listings activated under the PARTICIPATING AGENT'S MLSID qualify.  If a team member lists a property under their own Agent MLSID, they cannot use another Primary Listing Agent's Monthly Unlimited plan, regardless of team status.

For liability purposes, NewPanda cannot manage your billing settings.  You'll need to set up and manage your billing plan and payment information.  Here's how:

1. Login to your NewPanda tools (Edina agents go to your ProKit Desktop HOME, and choose
    Resource Center and MLS. In the Marketing Resources section, choose Mobile Hotline).

2. Choose Settings from the upper right portion of the screen.

3. Choose the Billing tab. The Billing page will open.

4. Click the Add or Update Credit Cards button to open the Credit Card Management page.  To 
    EDIT (including REPLACE) credit card information, click the Edit Icon.  To add a new credit card,
    click the Add button.

5. Refresh your screen to view the updated billing information.  

6. By default, the $25 per MLSID option is selected for you.  To select the $35 per month option,
    simply email help@newpanda.com and let us know you'd like to activate the Monthly Unlimited
    plan. Hotlines activated in this plan will remain active until the listing becomes inactive, or until
    you change to the $25 
per MLSID plan.

What Happens if I change from the "Unlimited Plan" to the Per MLSID plan?

You can switch to the $25 Per MLSID option at any time. Hotlines activated via the Unlimited plan will be inactivated when you cancel your Unlimited Plan, and you will be charged $25 to activate new hotlines or to re-activate any hotlines inactivated when you discontinued your Unlimited plan. This is primarly done to discourage agents from activating many hotlines during one month on the Unlimited plan, then switching out of the Unlimited plan immediately without paying for continued hotline service during the life of those listings (and the hotlines activated). We're sure you understand!

To cancel the Monthly Unlimited plan, email help@newpanda.com and let us know. We'll confirm with you via email within 2 business days.

   Pay Per MLSID OptionIt is possible to set up your account with MULTIPLE CHARGE CARDS to
      select from if you participate on a per-hotline basis.  You'll just need to tell your Listing 
      Coordinator which account to charge each time.   

   Monthly Unlimited Plan:  The charge card marked as the DEFAULT card will be charged for
      Monthly Unlimited services.  To switch out charge cards, log in prior to each billing day to
      select the DEFAULT card for the next payment.

Refunds:  Because of hard, fixed costs involved in activating your hotlines and providing requested voice and mobile data, refunds cannot be issued except within 24 hours of activation of any hotline.

Related Pages
This page was: Helpful | Not Helpful