HomeNewPandaPlans, Pricing and BillingBilling Setup and Management, Cancellations

1.1. Billing Setup and Management, Cancellations

Updated 11.09.15

SuperQuick video instructions!

Watch our tutorial video:

Managing your billing information and all billing updates are your responsibility. For liability purposes, NewPanda cannot manage billing updates or changes to your NewPanda features.  More info here: Terms of Use.

To view your current participation features and pricing, access the Settings link under your name in the upper right hand corner of the NewPanda app, and click on the Billing tab.

Your current billing info, features, pricing, start date and current expiration date for each feature will be displayed.

NewPanda always uses the card you have selected as your Default.  When adding new payment info, be sure to select the card you want us to use as your Default.

1. To update your billing information including the Default card, click the Add or Update Credit Cards link and follow the wizard. All fields are required.


2. To cancel feature(s) any time, simply click the Cancel link in the far right-hand column. You'll be prompted, "Are you sure?". Click OK to cancel.  Sorry, NewPanda cannot accept cancellation requests via telephone or email, and there are no pro-rated refunds.

3. To add new features, visit www.newpanda.com and click on the appropriate business type (Small Biz, Non Profit, or Real Estate).  Browse for the feature(s) you wish to activate, and click on the monthly price to add the feature(s) to your shopping cart.  At check-out, you can add or update payment information on file.


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