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4.8. Address Book Importer / Applet Troubleshooting

Updated 09.18.18

Importer won't open:

If you don't have the most recent version of Java, you may need to install a plug-in before the Address Book Importer applet will open.  This is usually indicated by a toolbar message after choosing the type of address book you want to open. Occasionally, no message will appear but the system will appear to "spin" without progressing. Regardless, find the solution below based on your internet browser version.  Don't know your Internet Browser version? Click here.

iCloud Password Issues:

If you have enabled iCloud two-factor authentication, instead of your iCloud password, a NewPanda-app-specific password must be created to access your iCloud contacts.

1. On the iCloud login screen, click the Sign in to your Apple ID account page link:

2. Sign in to your Apple ID account page.

3. Click the Generate Password link under SECURITY / APP-SPECIFIC PASSWORDS:

4. Enter "NewPanda" as a label, then click CREATE

5. An app-specific password will be generated for you. Save this password; you cannot change it, but you will need it in the future.

6. Return to the iCloud Sign In dialogue box within the NewPanda app. Enter your iCloud Username and your iCloud NEWPANDA-SPECIFIC password. Click the Login button. You will now be able to see your iCloud contacts.


Internet Explorer toolbar Issues:

"This browser does not have a Java Plug-in. Get the latest Java Plug-in here" with hyperlink to http://javadl.sun.com/webapps/download/AutoDL?BundleID=62313.

- FIX:

  1. Click the link. A popup message will appear: Do you want to run or save jre-6u31-windows-i586-s.exe (16.4 MB) from sdlc-esd.sun.com? This type of file could harm your computer." 
  2. Click RUN. A dialogue box will appear: Do you want to allow the following program to make changes to this computer? Java (TM) SE Runtime Environment 6.0 update 31". 
  3. Click YES. 
  4. Follow the setup wizard (click INSTALL. If prompted to REINSTALL, click YES. Click CLOSE BROWSERS AND CONTINUE.)
  5. Restart Internet Explorer.

- If the system cannot install the plugin, manually install Java by clicking here: - OR - by following the instructions here (older versions of Java will need to be uninstalled during the process).

Firefox toolbar text: "Additional plugins are required to display all the media on this page."

- FIX:  

  1. Press "Install" on the upper right of the browser. Text "Java runtime environment 1.7 u4" will appear. 
  2. Press to install and follow the wizard prompts if needed.
  3. Restart Firefox.

- If the system cannot install the plugin, manually install from "http://java.com/en/download/index.jsp". Restart Firefox.

Chrome toolbar text: "Java (TM) was blocked because it is out of date". 

- FIX:

  1. Press "Install Plugins" next to this and follow the prompts in the installation wizard.
  2. Restart Chrome.

- If the system cannot install the plugin, manually install from http://java.com/en/download/chrome.jsp?locale=en). Restart Chrome.

You'll next get the following toolbar text: "Java needs your permission to run". Reply with "Always run on this site".

OS X text: "Application was denied access to Contacts by the OS"


  1. Open System Preferences from the Apple menu
  2. Choose the "Security & Privacy" panel and click the "Privacy" tab
  3. Select "Contacts" from the sidebar list, and check or uncheck applications to allow or deny access to Contacts

Also note: during import you may see a potentially dangerous request message: These are due to potentially dangerous characters in your address book that are not recognized by our system, most likely like "<" symbols with additional characters on the right, "?" "%" or other symbols. Records with characters may not be imported; you may first want to scan through your address book and clean up any records with characters before importing records into NewPanda.

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