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9.2. Not All Selected Contacts Were Sent My Message

Updated 12.04.17

Sometimes, when you select a group or a specific number of contacts to receive a message, Tracking will show a different number of recipients for delivery.  Why the discrepancy?

Each time you send a message from NewPanda, we do many things to our reputation as a sender stays high - so your eMessages have the best chance of landing in your recipients' INBOX.

  1. We automatically remove duplicate email addresses for each individual message. You may have several contact records for a single recipient, each with a common email address. For example, let's say Bill Smith, William Smith and W.E. Smith all came from different sources (like your Yahoo address book, your Apple address book and a business card you found in your desk) into NewPanda at different times, but they all have the same email address. To ensure that Bill won't be annoyed, alarmed or downright offended by receiving multiple copies of the same message (and likely unsubscribe), we make sure each email address only gets one copy.

  2. We automatically remove previously unsubscribed email addresses from your send list - even before your very first message is sent. How can we do that? We have a list of email recipients that have unsubscribed from other senders' email lists within NewPanda, and who have specifically instructed us to universally unsubscribe them from all past, present and future users.

  3. We automatically remove known bad email addresses from your send list - even before your very first message is sent. Yep, we keep track of every single one we've ever had for every single user. And if a new user enters one of those email addresses into NewPanda, we know it. If we receive a fatal bounce report for any contact, they're automatically removed from all future sends - for all users, not just you. Not doing so would jeopardize our good standing within the Email Service Provider community since sending messages to known bad email addresses is considered "spammy". And that would mean your messages would have a higher chance of being marked as Spam before they ever even hit your recipient's Inbox.

Because we do the three steps above before every single message is sent, you may notice that a specific message wasn't sent to all the contacts selected to receive it. But you have our commitment that each and every message will be sent to as many recipients as legally and technically possible, and that because we do what we do, your messages have the very best chance of reaching the recipients' INBOX.

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