HomeNewPandaeMessages How-To's and Help TopicsHow do I see Bounce / Unsubscribe information for my eMessage?

5.44. How do I see Bounce / Unsubscribe information for my eMessage?

Updated 05.28.14

The Track Your Results feature provides key information about open, click, unsubscribe and bounce rates for eMessages you send through NewPanda.

Summary information is displayed in bar chart format for all un-archived eMessages.  Below, details are broken out for each eMessage sent.  To explore detail about who opened, clicked, unsubscribed from or did not open an eMessage, click the number representing the total for the statistical category. 

Example:  Results for message called Real Estate

  

The Sent column displays the total number of recipients for each eMessage.  Click on the number ("1105" in the example above) to view the recipients.  Click Back to Track Your Results to navigate back to the previous page.

The Opened column displays:

The Unopened column displays:

The Unsubscribed column displays individuals that clicked the "unsubscribe" link from the specific eMessage you sent.  Click on the "unsubscribed" number to view recipients that unsubscribed.  Click Back to Track Your Results to navigate back to the previous page.

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